Shine Outstanding Refund & Returns Policy

We hope every item you receive from Shine Outstanding brings comfort, joy, and beauty to your home. However, we understand that sometimes a product may not meet your expectations. That’s why we offer a flexible, fair, and easy-to-understand return and refund policy to ensure your complete satisfaction.

Return Eligibility
We accept returns for most products within 30 days of the delivery date, provided that:

• The item is unused, unwashed, and in original condition

• All tags and packaging are intact

• The product was not marked as final sale or non-returnable

How to Initiate a Return
To begin the return process, please contact us at [email protected]. Our team will guide you through the return steps, issue a return authorization (if applicable), and help you find the best solution.

Return Shipping Costs
In most cases, customers are responsible for the cost of return shipping. If your item arrived damaged, defective, or incorrect, we will provide a prepaid return label or another form of resolution.

We recommend using a trackable shipping service for all returns, as Shine Outstanding is not liable for returns lost in transit.

Non-Returnable Items
Please note that the following items cannot be returned:

• Customized or made-to-order products

• Bedding or curtains that have been used or washed

• Items marked “Final Sale”

• Gift cards or promotional vouchers

Refunds
After receiving and inspecting your return, we will notify you regarding the refund approval. If approved, your refund will be processed back to your original method of payment within 5–10 business days. Please note that any original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges
At this time, we do not offer direct exchanges. If you would like to order a different item, we recommend initiating a return for your original item and placing a new order.

Damaged or Incorrect Items
We take quality control seriously. If your order arrives damaged or you receive the wrong product, please email us within 7 days of delivery with your order number and clear photos. We will promptly work to resolve the issue with a replacement or refund.

Contact Us
For any questions or support regarding refunds and returns, please reach us at:
📧 [email protected]
Our customer experience team is here to help ensure your shopping experience ends on a positive note.

Your trust means everything to us. Shine Outstanding is committed to making sure your home reflects your style—with ease, elegance, and integrity.